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Generally speaking the onus is on purchasers to prove that goods do not conform to contract, but during the first six months after purchase it is for the retailer to prove that the goods were of satisfactory quality.
We recognise that one of the key concerns with starting a dispute case is the likely cost to see justice upheld. As each case is different it is not possible to provide a standard cost estimate to bring or defend a claim. To help get over this understandable concern for clients we have developed a new service to provide greater transparency and control as the situation progresses.
Using our extensive experience of this type of work, at the outset we can breakdown the claim or defence into the key stages that are likely to occur and provide a fixed cost for planned representation on your behalf for each stage.
If you have a dispute with a customer over the sale of your goods or if you have a problem with faulty goods, we would recommend getting in contact with one of our experts. To help you get a full understanding of your options, please contact one of our experienced lawyers for a free initial no obligation discussion, to ensure you get the best outcome, at the right cost. We have seen that better outcomes are achieved when one of our experienced solicitors are brought in at an early stage, before costly mistakes are made, so get in contact today for a no obligation discussion.