Finding a law firm isn’t difficult. A simple Google search will reveal dozens, probably more, depending on how far through the search results you want to look and how widely you want to cast your search net.
So how do people choose? Is it the competence of the legal team? Cost? Or something else?
Certainly, you’d expect the firm to be competent and qualified in the specific area of law you need. You may also expect fees to be reasonable. But these are the basic expectations. For clients to use us, stay with us, and recommend us to their friends and colleagues, it has to be something more.
What our clients value is really quite straightforward. And it applies to any business, particularly those that deliver services.
People want:
- An expert service that is easy to access and use.
- The reassurance that they can get help and advice quickly.
- Confidence that their issue is being pursued diligently and that they will be kept informed about progress.
- Certainty that they will get value for money and no surprises when it comes to cost.
In other words, it’s convenience and the quality of the customer service that people value and remember. And those are the principles around which we’ve built our practice. Every decision, from our town centre location, to the people we employ and the communication systems we use, has been made based on the effect it will have on our customer experience.
We believe that the customer experience we offer is second to none. And it seems our customers agree. We are proud of our 5 Star rating from the independent Working Feedback rating system. It isn’t just that having the highest rating is satisfying, it’s the confirmation that we are doing what we set out to do – deliver exceptional customer experiences – that matters most.
So, if you’re looking for a law firm that values you as a client and will never take you for granted, it’s time you spoke to the friendly team at PowellsLaw. Contact us today on 01934 623501 or visit our website for more information.
