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9 out of 10 People in Survey Reported High Service Satisfaction With Solicitors

The Law Society has published the result of a survey of the legal needs of individuals in England & Wales.

The primary finding is that solicitors score highest for service satisfaction.  9 of 10 people who had used a solicitor were satisfied with the service they received, while 84% thought the solicitor provided value for money.

Unregulated providers, such as McKenzie Friends and will writers, received the worst ratings, with 1 in 5 people dissatisfied with the service they received. 

64% of adults surveyed had experienced one legal issue in the past 4 years. 

Most commonly, people visited solicitors in relation to wills, trusts, probate, residential conveyancing and family issues. 

The main reasons for dissatisfaction with a service did not relate to price, but rather a feeling that the adviser did not do enough, or took too long. 

Over 28,000 people took part in the survey, so it was a good sample, and the take away is that on the whole solicitors are providing a good service for good value which hopefully will re-assure the public, and encourage them to contact solicitors at an earlier stage in relation to legal issues.  The full report can be found at https://www.lawsociety.org.uk/news/press-releases/largest-legal-needs-survey-in-england-and-wales/ 

If you would like assistance in relation to any legal matters please contact us on 01934 623501 or helpforyou@powellslaw.com or helpforyourbusiness@powellslaw.com, or visit our website at https://www.powellslaw.com/

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